Return / Refund Policy

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Return & Refund Policy

Effective Date: August 1, 2026

Because WorkChest facilitates services (freelance work) rather than physical goods, refunds are handled through our escrow and dispute resolution system rather than a traditional product return process.

Escrow Protection

Funds for projects are held in escrow and only released to the freelancer once the employer approves the completed milestone/work. This protects employers from paying for undelivered work.

Refund Eligibility

An employer may be eligible for a full or partial refund of escrowed funds if:

  • The freelancer fails to deliver the agreed work within the agreed timeframe
  • The delivered work substantially fails to meet the agreed project requirements
  • The freelancer is unresponsive for an extended period after accepting the project

How to Request a Refund

  1. Raise a dispute on the relevant order/project via your dashboard
  2. Provide details and any supporting evidence (messages, deliverables, agreed requirements)
  3. WorkChest's support team will review the dispute and mediate between both parties
  4. If a refund is approved, funds still held in escrow will be returned to the employer's original payment method within a reasonable processing period

Non-Refundable Situations

  • Milestones already approved and released to the freelancer cannot be refunded through this process (as the work has been accepted)
  • WorkChest's 10% service fee/commission is non-refundable once a transaction is completed
  • Disputes arising from a change of mind after work has been delivered as agreed are handled case-by-case, not guaranteed a refund

Freelancer Payouts

Freelancers receive payment for approved milestones via bank transfer / wire transfer, as configured in their payout settings. Payout processing follows standard banking timelines.

Contact Us

For refund or dispute-related queries, You can contact us: