Data Entry /Technical Support/Quality Assurance
Service Description
I offer professional services in:
Technical Support: Providing SaaS-based support via calls, emails, and chats, handling complex customer issues.
Client Success: Ensuring customer satisfaction (CSAT), onboarding clients, handling accounts, and resolving technical and payment-related issues.
Quality Assurance (QA): Evaluating agent performance, improving service quality, training AI QA tools, and generating performance reports.
Technology Used
SaaS Applications: TCP Software tools like WhenToWork, ScheduleAnywhere, ScheduleBase, Humanity, Aladtec.
CRM and QA Tools: Salesforce, Nice Quality Management System, Bliss, Sedric.ai, Formsite.
Data Analytics & Reporting: Power BI, MS Excel.
Communication and Workflow Tools: PureCloud, IIIO, Collect Co, C360, Jira.
Frequently Asked Questions
How do I resolve a technical issue with the scheduling software?
What is the process for onboarding new clients or agents?
How are QA evaluations conducted and reported?
How to use automated tools like Sedric.ai for call evaluation?
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